Head Of Retailer / Training Academy
To strategically plan, create and develop a motivational cross business training strategy for the Brand. To also lead the integration of technical training into the new Academy.
This position offers the opportunity to design, deliver and implement a brand new training offer for all people within the company community including our dealers, internal staff and suppliers. As a brand new role this will give the successful candidate the opportunity to expand company knowledge and create a unique department for the brand. It will be across all technical and commercial functions and will create a new and exciting offer with potential to adopt new technology into the training offer.
Roles and Responsibilities
Strategically plan, create and deliver a full motivational training strategy offer for the company Brand. This will include both Sales and Aftersales training as well as a Commercial and Product related training offer. This role will also lead the integration of technical training into the Academy.
Implement standards and requirements for all dealers to attend relevant courses through an ongoing training needs analysis scheme (both sales and after-sales)
Collaborate with Heads of Departments and the Regional teams to ensure all requirements for training are met.
Create a New Dealer On-boarding training process
Establish new motivational product courses and launch training events as required
Create an e-learning strategy including overseeing creation of assets and content
Oversee the creation of an annual training calendar
Create a motivational learning culture that integrates dealer personnel much more closely into the brand
Ensure budgets are maintained and re-charge to internal departments and dealer network as required.
Maintain and manage training facilities in HQ and training delivery capabilities around the globe
Be part of the wider company team to deliver high quality Learning and Development courses and facilities
Qualifications and Experience (Essential & Desirable criteria)
Degree level qualifications
Experience in creating, developing and managing multi faceted learning and development programmes
Knowledge of Online learning
Excellent Motor Industry and car retailing experience
Skills and Aptitudes
Knowledge of online learning
Self motivated and fast paced
Excellent presentation skills
Experience and Background
Experience of running training programmes ideally within an OEM setting
Car industry experience