IT Support Technician

IT Support Technician

Great Yarmouth | Permanent | Circa £40,000

We’re supporting a manufacturing and engineering business with the appointment of an IT Support Technician to join their IT team in Great Yarmouth.

This is a hands-on role providing on-site and remote IT support across multiple locations, covering endpoint and application support, user administration and local infrastructure.

The successful candidate will be a strong communicator who can investigate and resolve technical issues independently, while knowing when to escalate more complex incidents.

The Role

• Provide IT support and system administration across Windows Server Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint Online and Microsoft Teams
• Manage user onboarding, role changes and offboarding, including account creation, access assignment, device preparation, licence allocation and IT inductions
• Build, configure, deploy and support Windows endpoints, maintaining accurate asset and configuration records
• Diagnose hardware, operating system, application and peripheral issues
• Monitor and maintain local network infrastructure, including switches, wireless access points, firewalls, internet connectivity, structured cabling and meeting-room technology
• Install, configure and support approved software, including monitoring device and application compliance and deploying security updates and patches
• Work with third-party support providers where required to resolve issues efficiently
• Manage user accounts, primarily using Active Directory / Azure Active Directory
• Work alongside remote IT team members to provide support and cover where required
• Manage incidents, service requests and tasks through the IT service-management system, prioritising work according to impact and urgency
• Maintain accurate technical documentation and knowledge articles
• Monitor scheduled backup jobs, investigate failures and support authorised data-restoration requests
• Follow IT, information-security and data-protection policies and procedures

About You

You’ll ideally have:

• At least 3 years’ experience supporting and maintaining a corporate technical infrastructure
• Previous IT support experience across different levels of an organisation
• Strong practical experience supporting Microsoft 365, including user and licence administration, Exchange Online, SharePoint Online and Microsoft Teams
• Good knowledge of Windows 11, Microsoft 365 Apps, Windows Server, Active Directory and Group Policy
• Experience with remote IT support
• Strong diagnostic and problem-solving skills
• Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, DHCP, switching, wireless networks, VLANs, routing, VPNs, firewalls and secure remote access
• A practical understanding of cyber security, information security and data protection
• The ability to investigate unfamiliar technical issues methodically, identify root causes and implement safe resolutions
• Good organisational skills, with the ability to prioritise workload according to business impact, urgency, security risk and agreed service levels
• Excellent communication and interpersonal skills
• A self-motivated, proactive approach with a willingness to learn and take ownership

Desirable Experience

• Microsoft Intune and Microsoft Defender, including device enrolment, compliance policies, application deployment and endpoint security
• Microsoft cloud and hybrid services, including identity, access, virtual infrastructure, monitoring and secure connectivity
• Cloud telephony solutions
• Cloud backup solutions
• Relevant computing qualification, apprenticeship or equivalent practical experience
• Current Microsoft certifications relating to endpoint administration, Microsoft 365, Azure, identity or security

Location & Travel

The role is based in Great Yarmouth, providing both on-site and remote support to other locations.

Occasional travel to other company facilities may be required, subject to operational needs.

Permanent | Great Yarmouth | Circa £40,000