Order Management Specialist

Order Management Specialist

📍 Southampton | Permanent | Manufacturing | 40 - 45k

We’re looking for an experienced and proactive Order Management Specialist to join a dynamic manufacturing business based in Southampton. If you're someone who thrives in a fast-paced production environment, enjoys problem-solving, and excels at communication and coordination, this could be a great opportunity for you.

In this critical role, you’ll oversee end-to-end order processing — from capturing customer orders to ensuring timely fulfilment — working closely with planning, sales, and production teams to deliver exceptional service and on-time delivery.

Ideally we are looking for someone who works in a mid-high manufacturing industry, understands how to manage internal and external stakeholders.

In this role you could be managing 10-20 customers per day. Therefore, you will need to be commercially aware.

Key Responsibilities

• Order Processing: Monitor and manage the shared inbox to ensure all customer orders are accurately captured, reviewed, and processed in line with departmental targets.
• Scheduling & Acknowledgements: Coordinate with planning teams to provide timely order confirmations and ensure product launches stay on track.
• Prioritisation & Delivery Management: Prioritise orders effectively to meet delivery commitments and manage customer expectations.
• Lead Time Monitoring: Track product lead times and escalate any deviations from agreed timelines.
• Customer Communications: Act as the main point of contact for internal and external stakeholders, ensuring clear communication around order progress and any changes.
• Issue Resolution: Proactively address order-related issues or delays and communicate solutions clearly and promptly to customers.

What You’ll Bring

Essential Experience:

• 3–5 years’ experience in order management or order processing within a manufacturing environment.
• Proven experience working with production and delivery planning (S&OP).
• Comfortable working alongside sales teams and communicating across departments.
• Proficient in Microsoft Office, particularly Excel.

Desirable Experience:

• Familiarity with ERP systems such as Winman and/or SAP.
• Knowledge of value stream thinking and production optimisation techniques.

Ideal Candidate Profile

• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent verbal and written communication — able to liaise confidently across all levels.
• Organised, proactive, and self-motivated — capable of managing workload with minimal supervision.
• A structured and methodical thinker with the ability to manage multiple tasks and priorities.
• Adaptable and resilient, able to thrive in a dynamic manufacturing environment.

5 days in the office for 3-6 months. then Hybrid. 2 days from home

If you're a solution-focused professional who enjoys making processes more efficient and keeping things moving, we’d love to hear from you.

Apply now to be a key part of a business committed to quality, delivery and customer satisfaction.