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Warranty Manager

Warranty Manager

Job Title: Warranty Manager
Contract Type: Permanent
Location: Coventry
Industry:
Salary: Up to 45,000
Start Date: asap
Reference: GF4533
Contact Name: Gemma Feist
Contact Email: gemmaf@gerrellandhard.co.uk
Job Published: November 20, 2018 14:35

Job Description

Warranty Manager
Permanent
Salary - £35,000 - £45,000
Coventry, Warwickshire

Our Engineering Consultancy client based in Coventry is looking for a new Warranty Manager to coordinate the after sales activity between their business and its customers to effectively and efficiently effect and monitor 3rd party repairs to their products whilst managing the warranty team.

KEY RESPONSIBILITIES OF THE ROLE: 
? Be the main point of contact between the business and their customers for warranty and after sales concerns 
? Ensure accurate records are kept of all warranty concerns and repairs 
? Ensure accurate visibility of the impact of change, maintaining the records of product levels and the impact upon warranty trends 
? Produce and publish accurate diagnosis and repair instructions 
? Advise repair agents regarding potential technical solutions 
? Provide a structured link between in service field data and the engineering / manufacturing teams 
? Authorise and coordinate warranty spend to effect repairs to the product 
? Perform detailed analysis upon displaced components to establish the root cause of failure 
? Produce, review and publish statistical data to indicate warranty trends 
? Proactively endeavour to continually improve the product and process 
? Document corrective and preventive actions both proposed and taken to improve the product

HEADLINE SKILLS, EXPERIENCE & QUALIFICATIONS:
ESSENTIAL: 
? Ability to produce and communicate clear and accurate information to an extremely high standard 
? An excellent work ethic with the desire and motivation to perform all tasks to a high standard 
? Awareness of the need for efficiency, cost-effectiveness, customer care and a knowledge of the market place in which the company operates
DESIRABLE: 
? Degree qualified in Engineering or relevant subject
? Previous experience with 8D and FMEA methodology

To apply please send an MS Word formatted version of your CV across for our review