UK Customer Quality Manager
About this position
This is a challenging and exciting time, and we are rising to the challenge, with Quality a critical driver of our ability to deliver for our customers and to be a partner of choice. In this position, you will manage a team of eight quality engineers and lead customer quality for UK customer projects, implementing strategies to achieve zero defects and driving alignment between the customer and internal teams.
Responsibilities and duties
Providing technical leadership, strategies and continuous process improvements to deliver quality objectives and maintain world class quality levels.
Tracking customer quality and liaising with manufacturing plants to provide feedback on customer performance and resolve issues.
Driving warranty related activities, and implementing changes to reduce warranty cost impact.
Acting as the key quality point of contact for UK customers and managing stakeholder expectations.
Maintaining communication and alignment between the internal teams – Engineering, Customer Support Engineers and Manufacturing facilities.
Management and Customer representative to ensure continuous improvement and IATF 16949 compliance
You will be process driven, with a degree in Engineering, or related technical field or equivalent experience.
You will have experience managing multiple complex / large systems projects with harness activity (design, quality, manufacturing) and application of quality principles, concepts, theory, and practice (e.g. 6 Sigma, Lean, problem solving tools, FMEA, APQP).
You will have practical experience applying statistical methods, including statistical process control and sampling techniques. You will be aware of the IATF-16949 standard and have proven internal and external audit experience.
Strong communication skills and the ability to build relationships and influence at all levels is vital in this role, as is the ability to manage and deliver projects.