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Customer Support Scientist

Customer Support Scientist

Job Title: Customer Support Scientist
Contract Type: Permanent
Location: Guildford
Industry:
Salary: £22-25k + Benefits
Start Date: ASAP
Reference: Dw4376
Contact Name: David Watts
Contact Email: Davidw@gerrellandhard.co.uk
Job Published: January 21, 2019 15:50

Job Description

This company design, manufacture, install and support MRI systems and they have received two Queen's Awards for Enterprise (in both the Innovation and International Trade categories) and has also been named as a winner of the Institute of Physics Innovation Award 2015. 
 
They are a small company based in the UK but with customers in 24 countries and are growing rapidly. As such they need an applications specialist to provide training and support to their customers.
 
The Role
You will provide a first line of contact and response for all incoming support calls from system operators
You will deliver applications training to system operators
You will support sales team with demos for potential customers
Some service work may be required at times, working with our service engineers
 
The Requirements
Science Degree and ideally some exposure to a medical imaging environment
Good IT skills
Customer focused with excellent communication skills, able to build rapport quickly
Resourceful – able to problem solve
Self-sufficient and organised
Confident and engaging presenter
Need to be able to travel, sometimes at short notice 
 
This client is open to recruiting both recent graduates as well as those with industry experience, but usually find people who have studied a science degree and have an interest in medical imaging, along with strong IT skills do well in this role. 
 
Benefits:
 
3% pension
25 days holiday (plus one day extra over the Christmas break)
Hours are Monday to Friday - 7.5 hours a day