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Customer Support Manager

Customer Support Manager

Job Title: Customer Support Manager
Contract Type: Permanent
Location: Surrey
Industry:
Salary: £32-40k + Benefits
Start Date: ASAP
Reference: DW5144
Contact Name: David Watts
Contact Email: Davidw@gerrellandhard.co.uk
Job Published: January 30, 2020 14:52

Job Description

We are looking for an Customer Support Manager to join our client in Surrey who also have offices in Europe, Australia and North America. They are a world leader in the development and manufacture of imaging systems and have won the ’Queens Awards’ for its innovation and performance. 
 
These systems rely heavily on complex electronics & software systems and require the application of many scientific principles.
 
You'll be joining a small team of dedicated professionals focusing on developing internal support processes while supporting customers, engineers and scientists in the field. 
 
The following skills are considered relevant for this job:
 
Essential:
Physics & MRI background ideally
Experience with global customer support
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good working knowledge of Windows including: Registry editing, Software installation, File management
 
Desirable:
Knowledge of Jira, Bitbucket and other Atlassian software
Knowledge of issue tracking/ticketing software
Experience using TeamViewer
 
Additional experience with the following would be beneficial but not essential to be considered:
 
MySQL, Batch scripting, MRP - Manufacturing resource planning, Linux command line usage
 
Benefits Package:
Hours are 9-5.30
Company Pension scheme
25 days + BH