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Installation/Commissioning & Support Engineer

Installation/Commissioning & Support Engineer

Job Title: Installation/Commissioning & Support Engineer
Contract Type: Permanent
Location: Hampshire
Industry:
Salary: £30-36k + Bonus + Benefits Package
Start Date: ASAP
Reference: DW4046
Contact Name: David Watts
Contact Email: Davidw@gerrellandhard.co.uk
Job Published: April 30, 2019 15:20

Job Description

In this varied, technical & demanding role you will be responsible for direct interaction with customers in support of new and existing products and applications. 
 
There will be regular involvement with Engineering, Quality, Operations and Sales departments to help understand, isolate and resolve problems whilst supporting the customers’ repairs and spares requirements. 
 
In time you will develop expert product knowledge to support suppliers, installation, commissioning, optimisation and training programmes and should be able to reach across the organization in support of the installed base.
 
This is a hands-on role and will require a high standard of experience in electro-mechanical system build. 
 
 KEY RESPONSIBILITIES 
Provide technical support
Undertake product installation, commissioning and optimisation work at customer sites
Support the development of new customer applications
Testing of new products and applications both on and off site
Involved in the tracking of products for failure trends (reliability monitoring), system performance (proactive monitoring) 
First line fault diagnosis and working with internal engineering teams to resolve customer issues. Clarification of the issue, document the steps to understand root cause of the problem and propose changes to design/ processes to correct and prevent future occurrence. 
Creation and up-dating of Product Manuals, Service Bulletins, Trouble Shooting documents and Process Flow diagrams as required to support customers. 
 
 KEY BACKGROUND, EDUCATION AND EXPERIENCE 
A true hands-on engineering all-rounder with experience of high-speed machinery, electronic control systems and power electronics. 
Ideally some experience in the automotive or power generation industry with a solid understanding of diesel engines, generator sets, sensors, data acquisition technology, motor drives, inverters, high speed rotating equipment.
Recent degree or equivalent in a scientific or technical subject preferred. 
A proven track record in customer facing roles, and able to represent the company to a very high professional standard. 
Experience and understanding of mixed mechanical, electrical, electronic/software and control systems. 
I.T. Skills - Microsoft Office, ERP/MRP, Networking, Solidworks & Labview. 
Multiple Language skills are desirable 
Strong analytical skills – Confident in processing and analysing large sets of data
Available to travel overseas at short notice and occasionally for long periods  - this could be as much as 40% of your time
Holds a current passport and EU/UK driving Licence.
 
This position would suit an Engineer who enjoys working in a varied and technically challenging environment.
 
Benefits Package:
 
Company Pension Scheme
Life Assurance
Health Insurance
Cycle to Work Scheme
Childcare Vouchers
27 days holidays per year plus bank holidays
Employee Assistance Program
Free parking on site
 
Additional Payments
£40 per night away during the week and £200 per night away at weekends. 
 
This company works a 4.5 day week