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Community Manager - Electric Vehicle OEM

I am currently recruiting for an Automotive Electric performance brand who have sustainability and luxury at the heart of their ethos. They are determined to improve the society we live in by catalysing the change to sustainable mobility. 
 
Due to rapid expansion in the UK we are actively seeking a Community Manager to join their team. As such, the Community Management team works proactively and reactively by engaging with their community in a timely, personalised, way. You will be responsible for ensuring that they respond to customers in the UK in the right way ensuring they feel listened to and appreciated. They are aiming to build a community of fans, followers and customers who feel excited and passionate about being on this journey. The role will be based in Maidenhead reporting into the UK Customer Services Manager and will have a dotted line into the UK Head of Marketing and Events. 
 
Competence and experience is important, but personality and passion is key! This is a start-up company with a strong focus on growth and purpose to improve the society we live in, targeting a climate-neutral future by making positive change in the world. I am looking for individuals who are enthusiastic, driven and can manage the level of complexity, adaptability and fast decision making required. This team are a passionate, flat organisation with a positive, go-get-attitude, and act as a strong collaborative team to get things done, and importantly in the right way to enable the business to be successful for the long term.
 
 
Main responsibilities
 
Coordinate with Central CM team, Support, Local and Central Marketing and PR teams to ensure brand consistency and ensure everything aligns with business communication objectives
Work with UK Marketing and the UK Customer Services Manager to build a local community and identify/ build brand advocates
Engage with fans, customers, potential customers, influencers/ advocates and industry professionals 
Monitor and report on feedback and online reviews including social listening, media articles and net sentiment and provide relevant recommendations. 
Monitor and report on local social channels, blogs,  Owners Facebook page for UK customers and forum activity 
Lead, build and maintain strong relationships with local forum admins
Stay up-to-date with information and updates from HQ
Stay up-to-date with the online world (social media, forums, blogs) and trends
Conduct online competitor and brand analysis and provide regular reporting to UK marketing and UK customer services
Manage organic, spaces, events and UGC posting on UK social channels working closely with the UK Digital Marketing Manager on the content calendar and create recommendations enable us to tap into key moments and trends
Create regular CRM reports on newsletters and the order-to-delivery (OTD) journey alongside any recommendations for future optimisations
Support the UK Support team who lead responding to customers in terms of queries and comments, according to the SLA and provide feedback and highlight any areas for development to the UK Customer Service Manager.
Maintain local translated response matrix
 
You and your skills
 
Open-minded attitude and willingness to learn
Attention to detail and ability to multitask
Well experienced within the social sphere, personal user of social media channels
Excellent oral and written communication skills
Customer focused and support oriented 
Understands the importance of tone-of-voice
Understands the importance of social media and online communication for brands
Knowledge of online marketing and marketing channels
Hands on team player with a can-do attitude
A valid driver’s licence
Knowledge of Salesforce, VIDA, and TIE are a benefit
Good knowledge of Excel & PowerPoint
2-3 years of experience working in a communication or a relevant field of marketing/ comms. A university degree is desirable but not essential.