Gerrell &amp; Hard are proud to be supporting Hedley Studios to recruit a Client Service Advisor to join their team in Oxfordshire.&nbsp;
Working within the Client Services Team, the new Client Service Advisor will take ownership of all post-delivery relationships with their clients, distributors and dealers, and scale up the existing service and after sales function. Responsible for managing all issue resolution and ownership queries, this person will be essential in elevating their client&rsquo;s ownership experience, working cross-departmentally to ensure the highest levels of client satisfaction.
 The day-to-day responsibilities:
&bull; &nbsp; &nbsp;Oversee and manage all after sales enquiries from clients, dealerships and distributors post-delivery &bull; &nbsp; &nbsp;Be the point of contact for global dealership and distributor network for servicing and after sales support &bull; &nbsp; &nbsp;Responsible for coordinating the resolution of all in-field issues with support from in-house Technicians and wider Client Services team&nbsp; &bull; &nbsp; &nbsp;Support the creation of service manuals and warranty documentation for new product launches &bull; &nbsp; &nbsp;Work alongside our Warehouse and Production teams to support the management of spare part stock levels and servicing support &bull; &nbsp; &nbsp;Develop strategies to enhance client ownership experience, improve client satisfaction and reduce issue resolution time &bull; &nbsp; &nbsp;Seek after sales channels to upsell and encourage new sales through our existing client base, including taking ownership of our newly launched Flying Technician offering
 What you bring to the table:
&bull; &nbsp; &nbsp;Proven experience working within a service / after sales function in the automotive industry &bull; &nbsp; &nbsp;Excellent communication skills, comfortable dealing with clients, external partners and internal stakeholders &bull; &nbsp; &nbsp;A customer-focused approach, with commitment to delivering exceptional service &bull; &nbsp; &nbsp;Strong problem-solving skills, with a bias towards taking action &bull; &nbsp; &nbsp;Ability to manage multiple workstreams simultaneously &bull; &nbsp; &nbsp;Comfortable working both independently and within a team &bull; &nbsp; &nbsp;Experience working with UHNWIs and/or dealer networks beneficial, but not essential

Client Service Advisor 

Hedley Studios is a privately-owned global expert in producing hand-crafted, scaled electric recreations of luxury vehicles in exclusive partnership with the world&rsquo;s most elite automotive brands. The positioning of Hedley is unique and stands for drivable art, making sought-after collectible artwork. The company has recently structured their distribution and is in a great place both financially and culturally to embark on a significant growth plan. Therefore, we seek a manager capable of shaping and executing a forward-thinking strategy, driven by ambition to elevate our business to new heights amidst a period of substantial growth.
An exciting opportunity to join the growing the Hedley Studios &amp; Hedley Galleries as our CRM Manager.&nbsp;
In light of our latest retail expansion, we are seeking a CRM and Customer Experience Manager to join our Hedley Galleries as well as Hedley Studios Team. In coming onboard, you can help us make the difference in taking ownership of our full CRM database system, processes and performance. There is huge scope for what the platform can do for our business and we want someone keen for this challenge.
The role will be responsible for: &bull; &nbsp; &nbsp;establishing CRM and CX strategies for both Hedley Studios &amp; Hedley Galleries, &bull; &nbsp; &nbsp;Optimizing processes and systems &bull; &nbsp; &nbsp;Managing the overall database &bull; &nbsp; &nbsp;Delivering targeted campaigns,&nbsp; &bull; &nbsp; &nbsp;Creating CRM activation plans &bull; &nbsp; &nbsp;Establishing CRM insights and reporting &bull; &nbsp; &nbsp;Supporting the success of all retail operations (pop up and events) &bull; &nbsp; &nbsp;Transforming and monitoring of global leads into commercial success &bull; &nbsp; &nbsp;Providing key reports to Senior Management.&nbsp;
This position will be an integral part of the Commercial team of Hedley Studios and Hedley Galleries with a central reporting into the Studios Commercial Director, working closely with the Marketing, Sales, Client Services and Finance teams of both Hedley Studios (based in the UK) &amp; Hedley Galleries (based in New York) and to deliver against all commercial objectives.&nbsp;
Your areas of responsibilities:
&bull; &nbsp; &nbsp;Build, execute and optimize targeted automated email journeys to aid UHNWI lead generation, sales conversion and client retention. &bull; &nbsp; &nbsp;Continuously analyse data, making recommendations for new campaigns to aid new sales, and identify upsell opportunities.&nbsp; &bull; &nbsp; &nbsp;Oversee the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations and strategies at each stage. &bull; &nbsp; &nbsp;Management of our global CRM strategy across email and retail in alignment with business objectives. &bull; &nbsp; &nbsp;Create highly engaging and personalised email and CRM/CX campaigns with an emphasis on testing and learning to optimise future results. &bull; &nbsp; &nbsp;Work with Marketing, Sales and the wider commercial team on the planning and execution of product launches. &nbsp;This might include liaising with internal and external stakeholders to determine the requirements of upcoming campaigns, including receiving/writing briefs, campaign creation, HTML proofing, managing sign-off and presentation of results. &bull; &nbsp; &nbsp;Develop reporting dashboards for Senior Management to enable KPI's to be measured accurately and determine ROI. &bull; &nbsp; &nbsp;Work with both Commercial team departments and web agencies to integrate all data channels into the CRM to provide a 360 view of the customer. &bull; &nbsp; &nbsp;Be the primary contact for Microsoft Dynamics internally, providing daily support for other team members. &bull; &nbsp; &nbsp;Ensure best practices for users of Microsoft Dynamics, creating Definition Handbooks and Quick Start Guides and user training where required. &bull; &nbsp; &nbsp;Analyse and monitor data quality and segmentation opportunities, ensuring all data feeds are GDPR compliant. &bull; &nbsp; &nbsp;Build effective relationships with all stakeholders across the business. &bull; &nbsp; &nbsp;Must have an entrepreneurial mindset and continuously come up with new ways to build and engage with the UHNW target audience.
Your qualifications:
&bull; &nbsp; &nbsp;Proven experience in a leadership role within a gallery, retail, automotive or luxury goods environment in a CRM and/or CX function. &bull; &nbsp; &nbsp;Strong understanding of sales processes and client relationship management tools and mindset. &bull; &nbsp; &nbsp;Excellent organizational and multitasking abilities. &bull; &nbsp; &nbsp;Effective communication skills with the ability to collaborate across teams in different geographies. &bull; &nbsp; &nbsp;Bachelor&rsquo;s degree in Business Administration, Marketing and Communication preferred.
Domestic travel as required to fulfill operational and managerial responsibilities effectively, in addition to potential international abroad short-term assignments whenever possible due to visa.

CRM Manager

Quality Engineer / Senior Quality Engineer 30 - 45k Permanent Fareham, Hampshire Must have electronics manufacturing and AS9100 experience.
Our electronics manufacturing client based in Fareham, Hampshire are seeking either a Quality Engineer or Senior Quality Engineer to expand their team. To be suitable for this role they require someone from an electronics manufacturing background with AS9100 experience.
ROLE OVERVIEW This is a general quality assurance role and is responsible for working with the Quality Manager in the development, maintenance, and improvement of the company Quality Management System, with a high degree of autonomy. &nbsp;This includes identifying, analysing, and addressing quality concerns using 8D, A3 or similar methodologies, calling upon appropriate quality tools. Additionally to prepare and update quality control documents, plans, procedures, and process flows, and assisting with First Article Inspections, Calibration, and QC tasks as required. There will also be some involvement with customer and Certification Body audits as required.
QUALIFICATION REQUIREMENTS Ideally degree qualified in a technical subject involving elements of quality assurance, manufacturing, or statistics, with a proven history of driving quality improvements. A good understanding of and experience working with AS9100 / ISO9001 quality management systems, including internal auditing. An understanding of manufacturing drawings, specifications, and instructions, with a working knowledge of IPC standards (ideally CIS) is desirable.
DUTIES o &nbsp; &nbsp;Support quality activities in the company, taking the lead to drive quality improvements. o &nbsp; &nbsp;Manage the NCR process and carry out problem investigation / Root Cause Analysis / corrective and preventative actions for any non-conformance reviews, using 8D and other suitable methodologies. o &nbsp; &nbsp;Work closely with customers. o &nbsp; &nbsp;Carry out internal audits of our AS9100 / ISO9001 quality system. o &nbsp; &nbsp;Assist in control of the QMS ensuring documentation is accurately maintained and updated as required. o &nbsp; &nbsp;Write First Article Inspection reports to AS9102. o &nbsp; &nbsp;Liaise with suppliers on quality matters, and carry out supplier audits where necessary. o &nbsp; &nbsp;Train and mentor others in quality-related activities. o &nbsp; &nbsp;Ensure that all Health and Safety, housekeeping, quality and environmental policies and procedures are adhered to.
FRAMEWORK The (Senior) Quality Engineer is a key part of the quality and operations structure, acting as support for the Quality Manager &amp; Quality Control activity, and is expected to operate within the framework of objectives and targets determined by the Quality Manager but with the latitude to pursue initiatives that will enable the department goals to be achieved.
KEY PERSONAL SKILLS The (Senior) Quality Engineer needs to be a self-starter who is able to organize and prioritise their work based on the needs of the business. They should have strong communication skills and have a structured, logical approach to problem solving. Experience in electronics manufacturing, particularly SMT, would be preferable.
To apply please send a copy of your CV across for our review and consideration.

Quality Engineer / Senior Quality Engineer

Senior Quality Engineer Surrey &pound;40-60k + Bonus + Benefits
This client is an automotive technology firm with around 125 talented people globally. Their purpose is to make electric vehicles better, for the people who use them and for a sustainable world.
They believe that freedom of ideas, integrity of response, desire to improve, and collaborative thinking drive innovation. Joining them means working with talented experts across the organisation who value your ideas, empower you to make a difference, and encourage you to challenge yourself and others.
We are looking for either an experienced automotive Quality Manager or Senior/Principal Quality professional who is looking for a step up into management. You&rsquo;ll be leading all Product Quality Planning activities for new product development. Spanning from customer concept through to serial production.
The role is based in Surrey with frequent national and international travel, primarily to China /Europe depending on the needs of the active projects.
Relevant Knowledge &amp; Experience
Essential: &bull; Automotive experience, ideally in tier 1 and OEM &bull; Expert in Advanced Product Quality Planning and / or similar approaches within the Automotive industry &bull; Expert in core tools such as DFMEA, PFMEA, Control plans, MSA, PPAP, SPC &bull; Trained internal auditor for ISO9001 minimum &ndash; ideally IATF 16949 &bull; Experienced in directly working with Customers, especially in handling problem resolution &bull; Proficient in preparation of 8D documentation &bull; Expert in root cause analysis (able to facilitate and guide in tools such as 5 whys, Ishikawa, cause and effect) &bull; Able to manage conflicting tasks, priorities and a demanding workload
Desirable: &bull; Ability to use tools such as Minitab, Excel, JIRA, Confluence, MS Project &bull; Understanding of other Automotive standards such as ISO26262, A-SPICE, TISAX
Benefits Package &bull; Discretionary Bonus - up to 15% &bull; Life Assurance&nbsp; &bull; Pension Scheme &bull; Private Healthcare &bull; Learning &amp; Development &bull; Relocation package

Senior Quality Engineer - Automotive

Buyer Salary Circa &pound;35k-&pound;38k&nbsp; Hybrid working - 2 days at home and 3 in the office Southampton, Hampshire
Our high-tech manufacturing client in Southampton are looking to expand their Purchasing team by recruiting a Buyer. This would suit a junior Buyer looking to step up to a Buyer level role and will likely have 3 - 4 years industry experience. It is a great opportunity for someone to come in and learn a lot from the team, growing as they learn.
Job Purpose: &bull; &nbsp; &nbsp;Reporting to the Senior Buyer, you will be responsible for purchasing related activity for the Southampton site ensuring that material is available when needed and supply is optimised in-line with company strategies&nbsp; &bull; &nbsp; &nbsp;This is a visible role and you will be responsible operationally for managing direct material with an annual spend of approximately &pound;5m covering mechanical and electrical commodities&nbsp; &bull; &nbsp; &nbsp;Travel to supplier locations in the UK and internationally will be required on occasion&nbsp;
Key Areas of Responsibility: &bull; &nbsp; &nbsp;Obtain quotations, negotiate pricing, lead-times and commercial terms / agreements where this is not covered by the commodity management team &bull; &nbsp; &nbsp;Execute MRP output and generate purchase orders &bull; &nbsp; &nbsp;Manage deliveries and inventory (expediting and rescheduling with high levels of self-sufficiency) &bull; &nbsp; &nbsp;Support new product development and introduction&nbsp; &bull; &nbsp; &nbsp;Identify and manage supply chain risk &bull; &nbsp; &nbsp;Support cost reduction initiatives and evidence-based reporting of cost savings and avoidance &bull; &nbsp; &nbsp;Support the development of and execute commodity / category strategies&nbsp; &bull; &nbsp; &nbsp;Manage and implement design changes with minimal business impact &bull; &nbsp; &nbsp;Quarterly supplier KPI reporting&nbsp; &bull; &nbsp; &nbsp;Resolve invoice and/or delivery queries&nbsp; &bull; &nbsp; &nbsp;Work with the quality team to address any supply chain related quality issues &bull; &nbsp; &nbsp;Input and maintain master data within the ERP system&nbsp; &bull; &nbsp; &nbsp;Collaboration with team members and stakeholders across the business and other international group plants primarily in Germany, Poland, China and the USA
Required Experience: &bull; &nbsp; &nbsp;Purchasing professional with 3-5 years&rsquo; experience in a supply chain setting&nbsp; &bull; &nbsp; &nbsp;Experience of working in the technology sector and a complex manufacturing environment across multiple locations &nbsp;&nbsp; &bull; &nbsp; &nbsp;Good understanding of project management principles, practices and processes&nbsp; &bull; &nbsp; &nbsp;Good knowledge of S&amp;OP and MRP/ERP systems &bull; &nbsp; &nbsp;Strong commercial / financial acumen&nbsp; &bull; &nbsp; &nbsp;IT literate, strong knowledge of MS Excel, Word, PowerPoint and Teams
Qualifications: &bull; &nbsp; &nbsp;Degree qualified in either a technical or business discipline would be an advantage &nbsp; &bull; &nbsp; &nbsp;CIPS preferred but not essential&nbsp;
Personal Profile: &bull; &nbsp; &nbsp;Able to analyse data and provide clear interpretation of key opportunities and risks&nbsp; &bull; &nbsp; &nbsp;Able to operate at all levels within an organisation with an ability to quickly establish good relationships and credibility with suppliers and internal stakeholders alike&nbsp; &bull; &nbsp; &nbsp;Self-confidence combined with strong negotiation, influencing, leadership and coaching skills &bull; &nbsp; &nbsp;Disciplined in fact-based debate and decision making &bull; &nbsp; &nbsp;A creative and innovative approach to problem solving&nbsp; &bull; &nbsp; &nbsp;Remains calm and composed under pressure and shows respect when dealing with others &bull; &nbsp; &nbsp;Excellent communication skills both orally and in writing &bull; &nbsp; &nbsp;Has the drive and initiative to manage their own workload, with the ability to prioritise and deliver against deadlines with minimal supervision &bull; &nbsp; &nbsp;Able to work with internal cross-functional stakeholders to deliver best outcomes &bull; &nbsp; &nbsp;Able to cooperate and adapt and strives for excellence in all areas
To apply please send an MS Word formatted version of your CV over for our review and consideration.

Buyer

Technical Bids &amp; Proposals Author Farnborough &pound;40-50k + Bonus + Bens
This is a great opportunity for a bids and proposals engineer to flex your technical writing ability. As a Technical Bid Writer in the Custom Projects Team, you will play a critical role in crafting high-quality bid responses for bespoke projects. You will coordinate the bid response process, develop and maintain a knowledge base of standard answers and templates, and continuously seek ways to improve the quality, consistency, and efficiency of our bid submissions. Your role will involve close collaboration with various teams and senior stakeholders to ensure timely and high-quality submissions that meet client needs.&nbsp;
You&rsquo;ll become part of a team that values precision, efficiency, and collaboration and your contribution will be pivotal in securing new business and enhancing the bid response process.
In this role you&rsquo;ll be working with a range of customers within markets including Oil &amp; Gas, Defence, Ocean Science and Renewables.
The Role&nbsp; &bull; &nbsp; &nbsp;Bid Writing and Coordination &bull; &nbsp; &nbsp;Compile, edit, and proofread commercial proposals containing technical content and designs, ensuring they are presented professionally and concisely. &bull; &nbsp; &nbsp;Review and revise documents prepared by others, coordinating the preparation of these materials into completed bid documents. &bull; &nbsp; &nbsp;Collaborate with Project Managers and Engineers to clearly communicate the scope and timeline of new bids to customers, ensuring alignment with their expectations and project requirements. &bull; &nbsp; &nbsp;Lead and coordinate the bid preparation process, ensuring that contributors provide timely and high-standard information that meets client needs.
Knowledge, Skills and Experience &bull; &nbsp; &nbsp;Degree qualified with a proven background of working in an Engineering environment. &bull; &nbsp; &nbsp;Proven writing experience in a technical authoring field, ideally with a background in Engineering&nbsp; &bull; &nbsp; &nbsp;Strong technical awareness, including an understanding of internet/network-based solutions. &bull; &nbsp; &nbsp;Excellent interpersonal skills, with the ability to lead and guide less experienced personnel.&nbsp; &bull; &nbsp; &nbsp;Substantial experience using MS Office, including Word and PowerPoint&nbsp; &bull; &nbsp; &nbsp;Exceptional communication skills, particularly in written English (grammar, spelling, and vocabulary)&nbsp; &bull; &nbsp; &nbsp;Ability to understand technical concepts and tender questions, providing clear and concise responses under tight deadlines and challenging targets. Team-oriented and proactive in prioritizing workload and assigned responsibilities. &bull; &nbsp; &nbsp;Able to work efficiently within tight timescales, particularly when developing proposals.
Benefits include:
&bull; &nbsp; &nbsp;25 days holiday &bull; &nbsp; &nbsp;Excellent Pension &bull; &nbsp; &nbsp;Life Assurance x6 &bull; &nbsp; &nbsp;Health Cover &bull; &nbsp; &nbsp;Bonus - PRP (not guaranteed but has paid up to 20%) &bull; &nbsp; &nbsp;Hours of work are 8.30 &ndash; 5pm (flexitime available)

Technical Bids & Proposals Author

Software Team Leader&nbsp; Yateley, near Farnborough &ndash; Some hybrid working available Circa &pound;50-70k + Bonus + Excellent Benefits
We are looking for an exceptional Senior Software Engineer who demonstrates the capabilities to lead, mentor and manage other team members, with skills that shift from pure mentoring and collaboration over to the beginning of leadership. As Software Team Leader you will need to manage conflict resolution between team members, have strong decision-making skills and act with more independence based on evidence coming from your direct reports.&nbsp;
Your time is split between software engineering (at the most senior level) and managing a team of engineers. A number of reports may be working on different projects to you. The expected balance of the role between team leading and carrying out engineering tasks is expected to be approximately 30/70 up to a maximum of 50/50.
The software team comprises many different skill sets focused around different areas of technologies. These core sets are:
&bull; Angular / typescript / CSS / ASP.NET Core MVC / Azure &bull; Windows C# WPF &bull; C Coding + RTOS &bull; Embedded Linux &amp; C++
Knowledge, Skills and Experience Required:
&bull; &nbsp; &nbsp;Educated to degree level i.e. BSc/BEng or equivalent qualification in a related discipline, such as Electronics, Physics, Maths or Computer Science &bull; &nbsp; &nbsp;Object oriented coding language (Angular, C#, C++) &bull; &nbsp; &nbsp;At least one or more of the bulleted technical areas from our core set above &bull; &nbsp; &nbsp;Able to write Software Requirement &amp; Software Architecture Specifications from scratch allowing other engineers to deliver a product. &bull; &nbsp; &nbsp;Unit Testing &bull; &nbsp; &nbsp;Code Reviewing &bull; &nbsp; &nbsp;Communication &bull; &nbsp; &nbsp;People Management &bull; &nbsp; &nbsp;Leadership &bull; &nbsp; &nbsp;Tactical and Business Aware
 Benefits include:
&bull; &nbsp; &nbsp;25 days holiday &bull; &nbsp; &nbsp;Excellent Pension &bull; &nbsp; &nbsp;Life Assurance x6 &bull; &nbsp; &nbsp;Health Cover &bull; &nbsp; &nbsp;Bonus - PRP (not guaranteed but has paid up to 20%) &bull; &nbsp; &nbsp;Hours of work are 8.30 &ndash; 5pm (flexitime available)

Software Team Leader

Purchasing Manager&nbsp; Permanent Circa 55 - 65k plus bonus Bedfordshire
Our Distribution company client based in Bedfordshire are seeking a Purchasing Manager to report to their Operations &amp; Supply Chain Director. This is an integral part of the business; the Purchasing Manager will be responsible for developing and executing purchasing strategies with the aim to gain the best possible quality and service for our customers. You will be expected to create and track stock performance metrics, negotiate and manage our supplier relationships, and lead and develop the purchasing team.&nbsp;
You will work cohesively with the wider management team and operations department to improve forecasting of demand and optimise stock availability, whilst decreasing price, freight costs and mitigating risks.&nbsp;
Using your experience and knowledge in supply chain management, you will be expected to identify opportunities for improvement across all three divisions with the intent to successfully bring these functions together, contributing to the overall success of our purchasing operations.&nbsp;
Role and Responsibilities&nbsp; This is a diverse role with a wide range of duties. Although not exhaustive, the key duties and responsibilities of the role are as follows: &bull; &nbsp; &nbsp;Develop, lead and execute purchasing strategy. &bull; &nbsp; &nbsp;Track, analyze, and report key metrics to improve the purchasing function.&nbsp; &bull; &nbsp; &nbsp;Build strong relationships with key suppliers and freight companies; negotiating advantageous terms to reduce cost, improve service delivery and ensure quality.&nbsp; &bull; &nbsp; &nbsp;Stock demand forecasting and supply scheduling.&nbsp; &bull; &nbsp; &nbsp;Identify and manage risks aiming to mitigate wherever possible.&nbsp; &bull; &nbsp; &nbsp;Leadership of the purchasing team, maximizing performance by creating meaningful KPIs and coaching individual team members. &bull; &nbsp; &nbsp;Take ownership of purchasing processes and system use, identifying ways to streamline our buying and maximize efficiency. &bull; &nbsp; &nbsp;Monitor and hold suppliers accountable for delays, shortages non-conformances. &bull; &nbsp; &nbsp;Obtain supplier approval in accordance with ISO 9001 and other applicable Quality Standards e.g. ISO 14001 and OHSAS 18001.
Candidate Profile The ideal candidate for the position will have the following experience and skills:&nbsp; &bull; &nbsp; &nbsp;Experienced Purchasing Manager who is familiar with sourcing, supplier management and inventory management for a distribution business and working with suppliers both in the UK and overseas.&nbsp; &bull; &nbsp; &nbsp;Strong leadership capabilities to continue to build a collaborative purchasing team, drive performance and develop individuals in the team. &bull; &nbsp; &nbsp;Proven background in sourcing and supplier management. &nbsp; &bull; &nbsp; &nbsp;Expertise in supplier relationship management, negotiation skills and networking will be crucial in ensuring cost-effective and high-quality procurement. &bull; &nbsp; &nbsp;Analytical; proficient in using systems and tools to gather and analyse data.&nbsp; &bull; &nbsp; &nbsp;Strong business acumen and interest in market dynamics, actively used to support informed decision making.&nbsp; &bull; &nbsp; &nbsp;Process driven with proven experience of creating, implementing and adapting procurement processes.&nbsp; &bull; &nbsp; &nbsp;Academic qualification in a related field would be desirable e.g. CIPS or degree in supply chain management, logistics or business administration.&nbsp;
Hours:&nbsp; &bull; &nbsp; &nbsp;Monday to Friday 8.30am to 5.00pm&nbsp;
To apply please send an MS Word formatted version of your CV across for our review and consideration.

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